Information Communications Technician
Organisations increasingly rely on computer and communications systems in all areas of their operations and decision-making processes. Therefore, it is crucial to ensure the optimal performance and maintenance of systems. As such, an Information Communications Technician (ICT) is critical to achieving this.
Typical Job roles within Information Communications Technician:
- Firstly, 1st & 2nd line support telecoms technician
- Secondly, Cloud technician
- Thirdly, Communications technician
- Cyber/security support
- Data centre support technician
- First-line support
- Help desk support
- IT field technician
- IT support analyst
- IT support officer
- Maintenance support technician
- Network field operative.
- Network support
- Office IT technician
- Lastly, Telecommunications technician
What does a Information Communications Technician’s do?
The broad purpose of the ICT occupation is to deliver efficient operation and control of the IT and/or Telecommunications infrastructure. This includes comprising physical or virtual hardware, software, network services and data storage. Therefore, this could include on-premises or to end-users provisioned as cloud services that is required to deliver and support the information systems needs of an organisation.
The occupation includes contributing to the preparation for new or changed services. Furthermore, operation of the change process, the maintenance of regulatory and legal and professional standards. Additionally, roles include building and management of systems and components in virtualised and cloud computing environments. Lastly, the monitoring of performance of systems and services in relation to their contribution to business performance, their security and their sustainability.
As such, the Information Communications Technician makes their contribution through the application of infrastructure management tools. In essence, this automates the provisioning, testing, deployment and monitoring of infrastructure components. For further information, please visit here.
What does Semester LD offer?
Semester LD has a vast experience of dealing with major manufacturers in upskilling their workforce. Correspondingly, this is achieved through our NVQ and HNC programmes in lots of sectors. As such, some of these companies can be found on our About Page.
Pathways
The Support Technician role is desk based resolving system user queries and resolving faults in a helpdesk environment. For example, a Support Technician in a Travel Agent would use a system to manage their customer bookings and when the system fails it needs rectifying rapidly in order to reduce the financial impact and damage to customer reputation. The business would contact a Support Technician to report the problem and either get it fixed or escalated to an engineer.
A Network Technician role is usually desk based but may involve visits to client’s premises to resolve issues. For example, a Network Technician working in a university or a college they may be installing a computer lab as a training suite including cabling and hardware requirements. They may be required to install cloud services to support a business expansion and provide better network services.
In a contact centre environment, they may use network management tools to collect and report on network load and performance statistics to improve commercial outcomes.
In a retail bank they may contribute to the implementation of maintenance and installation work using standard procedures and tools to carry out defined system backups, restoring data where necessary.
A Digital Communications Technician may be desk or field-based resolving faults and issues with communications systems. For example, working in a defence organisation operates as an Online Network Technician they would be at the heart of every mission solving complex issues, enabling the secure exchange of mission critical and often Top-Secret information. It would be their responsibility to administer and provide specialist communications and IT equipment including classified information and cryptographic material to guarantee Operational Capability is delivered to the Command.
A digital communications technician working for a large telecom’s organisation could be involved in the build, test and integration of end-to-end customer solutions to support customer order delivery. Not to mention the build, test and maintenance of core and mobile radio access networks, working with both internal and external customers.
A digital communications technician working for a large telecom’s organisation could be involved in the build, test and integration of end-to-end customer solutions to support customer order delivery. Not to mention the build, test and maintenance of core and mobile radio access networks, working with both internal and external customers.
