An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and troubleshoot non routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisation’s productivity.
This Apprenticeship standard replaces the old IT, Web, Software and Telecoms Apprenticeship Framework.
All Apprenticeships consist of a Framework of different elements. They must include qualifications that, when achieved, prove the Apprentice’s competence in carrying out work of the Level and type identified in the Framework. Also included must be qualifications which demonstrate the technical knowledge of the job and industry, plus more wide ranging general skills required to operate successfully in the trade; these will include Maths, English and, if appropriate, ICT and Employer Rights and Responsibilities.
The different elements can be combined in one qualification, or be covered in separate qualifications, but all elements must be achieved to obtain a full Apprentice Certificate. Apprentices must achieve one knowledge module or vendor/ professional qualification from each of the five sections in the list below.
Typical Job Roles for Infrastructure Technician
Help Desk Technician
First or Second Line Support
IT Infrastructure Technician
On Programme Assessment
Apprentices must achieve one knowledge module or vendor/ professional qualification from each of the five sections listed below. The equivalent Vendor Qualification is listed in each QCF course, but we do not deliver those directly. We can make arrangements for learners to sit these exams instead of the QCF ones.
End Point Assessment
The final end point assessment is completed in the last few months of the apprenticeship. It is based on a portfolio – produced towards the end of the apprenticeship, containing evidence from real work projects which have been completed during the apprenticeship, usually towards the end, and which, taken together, cover the totality of the standard, and which is assessed as part of the end point assessment
-a project – giving the apprentice the opportunity to undertake a business-related project over a one-week period away from the day to day workplace
-an employer reference
-a structured interview with an assessor – exploring what has been produced in the portfolio and the project as well as looking at how it has been produced.
An independent assessor will assess each element of the end point assessment and will then decide whether to award successful apprentices with a pass, a merit or a distinction.