IT Solutions Technician
An IT Solutions Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and troubleshoot non routine problems. The IT Solutions Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisation’s productivity.
This Apprenticeship standard is similar the old IT, Web, Software and Telecoms Apprenticeship Framework.
All Apprenticeships consist of a Framework of different elements. They must include qualifications that, when achieved, prove the Apprentice’s competence in carrying out work of the Level and type identified in the Framework. Also included must be qualifications which demonstrate the technical knowledge of the job and industry, plus more wide ranging general skills required to operate successfully in the trade; these will include Maths, English and, if appropriate, ICT and Employer Rights and Responsibilities.
Our approach is to deliver qualifications that will meet the knowledge, Skills and Behaviors of the standard.
Typical Job Roles for IT Solutions Technician
IT Solutions technician
Junior Systems Analyst
IT Support Analyst
Help Desk Technician
1st, 2nd 3rd or 4th Line Support
On Programme Assessment
Deliver of Knowledge is via online distance learning
End Point Assessment
The final end point assessment is completed in the last few months of the IT Solutions Technician apprenticeship. It is based on a portfolio – produced towards the end of the apprenticeship, containing evidence from real work projects which have been completed during the apprenticeship, usually towards the end, and which, taken together, cover the totality of the standard, and which is assessed as part of the end point assessment
-Knowledge Test – Four online tests against the knowledge statements.
-a project – giving the apprentice the opportunity to undertake a business-related project over a one-week period away from the day to day workplace
-a structured interview with an assessor – exploring what has been produced in the portfolio and the project as well as looking at how it has been produced.
An independent assessor will assess each element of the end point assessment and will then decide whether to award successful apprentices with a pass, a merit or a distinction.